New Docklands operations and maintenance contract

1 April saw KeolisAmey start a new eight-year contract with Transport for London to operate and maintain the Docklands Light Railway, covering 24 miles (38km) of infrastructure, 45 stations, 860 staff and 149 LRVs providing service in east and south-east London, carrying about 100M passengers/year. The company has held a contract for the automated light rail system since December 2014. The new contract will see the introduction of 54 trains, building on the strong foundations of collaboration developed with TfL and investing in accelerating the network’s social value for customers., colleagues and local communities. 

 

AlistairGordon, CEO of Keolis UK said, “Now we’re laser-focused on making the network even better. That will involve investing in our communities, customers and colleagues, working closely with TfL and implementing the latest technologies available to drive improvements in the system. We’re fortunate to be in a place to be able to improve the system through our expertise and experience taken from operating systems all over the world. This is an exciting time for DLR passengers and we’re looking forward to seeing what the course of the new contract brings for the network.” 

 

Peter Anderson, Managing Director of Amey added, “Over the last ten years, we’ve learnt so much about DLR – from the nuances of the rail infrastructure through to specific passenger needs for the service. We’ve used this knowledge to enhance the network and consistently achieve high performance standards. We’re now looking forward to further building on our asset management expertise, introducing new trains to the network alongside TfL, integrating data insights into operational delivery and continuing to make sure DLR retains its reputation as one of the world’s leading automated metros.” 

 

KeolisAmey has introduced a range of improvements to the network spanning customer service, operations and physical infrastructure. Working closely with Transport for London, the partners have succeeded in maintaining the network’s industry-leading 99% departures record, while boosting customer satisfaction to an annual rate of 89%, an all-time high for the network.