The Melbourne fleet of E-class trams will be boosted by 100 new cars from Alstom. (Y. Sos)
Melbourne’s 250km tramway network, the largest in the world, will have a new operator from 1 December when Yarra Journey makers (YJM) takes over from Keolis-owned Yarra Trams. 
 
YJM is a joint venture between Transdev and infrastructure group John Holland. The nine-year contract awarded by the State government of Victoria is valued at AUD 6.8bn. YJM will manage 500 trams on 24 routes serving 1600 stops. 
 
The new performance-based contract will have strict benchmarks and more monitoring points to ensure reliable services. Technology will ensure consistent real-time passenger information, including advice during disruptions. Frontline staff will get more training to better support passengers, and there will be gender parity. YJM will responsible for introducing a new fleet of trams and state-of-the-art depot infrastructure. 
 
“Choosing YJM to run Yarra Trams is a tremendous honour and privilege because the responsibility and opportunities are immense,” said Transdev Australia and New Zealand CEO Brian Brennan. “Our partnership will support the state’s vision of more integrated, sustainable transport for Victoria and the delivery of Melbourne’s Tram Plan. Our focus is performance and customer experience – unlocking smarter ways to move more people, day and night, with the real-time information they need, when they need it.” 
 
“Melburnians deserve a world-class tram network," said Steve Butcher, John Holland executive general manager – rail and transport. “We’re committed to continuous improvement of the tram network and look forward to operating the fleet of next-generation trams, as we deliver the state-of-the-art depot infrastructure that will house them. We also pride ourselves on creating a diverse, inclusive and connected workforce that reflects the people we serve every day.” 
The Melbourne fleet of E-class trams will be boosted by 100 new cars from Alstom. (Y. Sos
The Melbourne fleet of E-class trams will be boosted by 100 new cars from Alstom. (Y. Sos) 
 
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