TfGM extends contract with KeolisAmey

Transport for Greater Manchester have extended their contract with KeolisAmey Metrolink Ltd until 2027. 

 

This new contract has an increased emphasis on operational performance together with more planned network improvements, while also committing more frontline staff to tackle fare evasion and antisocial behaviour. 

 

This extension looks to further strengthen the success of the partnership resulting in continued improvements to the customer offering, including a greater focus on operational performance, revenue protections and security, a renewed focus on technological developments and maximising the support of the local community. 

 

The extended contract will be overseen by Damien Chabas, who was appointed as its new Managing Director in August 2023. 

 

Danny Vaughan, TfGM’s Head of Metrolink, said: “Since coming on board with us KeolisAmey Metrolink have become an invaluable partner to TfGM. 

 

“Together we have shown that we are committed to enhancing the Metrolink service for the benefit of our customers, whether that’s investing in the network or delivering excellent levels of reliability and punctuality. 

 

“There is still a lot of exciting work for us to do to deliver the best possible experience for our customers, and I am delighted that KAM will continue to be a part of this journey for the foreseeable future.” 

 

Peter Anderson, Managing Director at Amey, added: “It has been a privilege to work with TfGM over the last seven years delivering a more reliable, customer-centric service, which transports millions of people safely around Greater Manchester every year. 

 

“Using our combined expertise, along with investment in our data analytics capability and technology, we have implemented solutions which more effectively manage the Metrolink network. These developments have improved operational efficiency, enhanced maintenance regimes, and ensured an efficiently managed service for the local community. 

 

“Metrolink is an integral part of Manchester’s transport system, and the KeolisAmey team are delighted to continue working together with TfGM, connecting communities and making travel easier for the people of Greater Manchester.”