TTC sees increases in customer satisfaction

The Toronto Transit Commission (TTC) has announced major improvements in customer satisfaction, particulary in safety and through the visible use of TTC staff throughout the system. 

 

TTC has invested in 130 customer service agents and 30 supervisors at key subway stations as well as on the bus and streetcar networks. 

 

Recent data shows that since October 2023, customer satisfaction in regards to safety has increased by seven points with overall satisfaction levels reaching 71%. The increaed number of staff has also had an effect on the rate of offences against customers - a decline of 24%. 

 

Toronto Mayor Olivia Chow said, 'It is clear that customers value the visible presence of TTC staff in the subways. The positive feedback from customers underscores the importance of investing in frontline personnel and creating a welcoming and secure environment for all TTC riders.'  

 

'By adding more customer service agents in stations and expanding supervisory coverage, the TTC is actively working to improve the safety and well-being of both customers and transit operators.' said TTC CEO Rick Leary.